ISSN: 9861-2076

Volume 3, Issue 6

Volume 3, Issue 6, Autumn 2010, Page 1-183


The role of the value chain model in achieving the excellence university performance

Laith A. Al Hakem

Managerial Studies Journal, Volume 3, Issue 6, Pages 1-25

This study aimed to explain the role of the value chain model in achieving the excellence university performance , the study performed at Cufa university , using a quationaere as tool for collecting data , The study depend on some hypothesis about the role of value chain of knowledge management in achieving excellence university performance ,The study used some statistics indicators and tests to assist the university to know the theory and practice related to the model , The study attained to some conclusions.

The Role of Six sigma in improving the total performance to Hospital

Zainab S. Akar

Managerial Studies Journal, Volume 3, Issue 6, Pages 26-52

The research aimed to test the ability of the using the six sigma in the public sector which is represented in the Hospitals of Basrah Governate , that is due to considered the six sigma is the most new and removes patterns to ensure a good quality which used in the world :-
The research used the analytical style beside the theoretical one in order to many conclusions such as: - the standards of Health and treatment service for the patients are the same besides they are very bad, Hospitals in need of controlling systems to show the standards of quality service that presented in the Hospitals, Therefore it is necessary to implement the six sigma in Hospitals as a controlling system in order to improve the service .Also to improve the operation theatre and laboratories according to the standards.

The effect of the eternal organizational procedures in result of the organizational conflict

Khalil I. Issa

Managerial Studies Journal, Volume 3, Issue 6, Pages 53-79

The research aimed study the effect of the eternal organizational procedures in positive result of the organizational conflict.
The research take position in Shatt alarab university college in Basrah depending at the following hypothecs achieving the positive result of the organizational procedures .
To reach the goal and prove the hypothecs validity the research employed to kind of methods the first one consist of presenting the actual conflict observations and the ways of solve it.
The second one depend on employing a pre-judged and pre-experimented questioner for diagnoses the most effecting external organizational procedures on the positive result of the organizational conflict .
The research reach to many important conclusions and the most important conclusions are (the organization culture reasons are the most effective reason son the organizational and (the chatting،explain and convincing are the most effective tools in achieving the positive result of organizational conflict ) .

The Impact of Customer Relationship Management Model in health Performance quality Improvement

Hani F. Al Shawi

Managerial Studies Journal, Volume 3, Issue 6, Pages 80-118

This study is forwarded to an attempt building a sample for designing health services in Basra hospitals as suitable for the relationship with the philosophy of administration with the customer.
Thus, this sample deals mainly with three basic changes.
They are the strategic adhere with the needs and expects of the customer , the good care evaluation for the customer and the design of the health activities as suitable for the needs .
Throughout consulting some specialists opinions with the health deal by Using a questioner of the researcher which is distributed on some doctors and specialists in Basra hospitals for (200)questioners' and (20)questioners for each hospitals in Basra which regarded as manufacturing for the health information (91) questioners has been given back which are good for analysis .
Thus, this study reached after doing the statistical syntax( analysis) throughout exercising the data on the statistical computer programs (spss) to an idea that care of the health institutions with researched .
The proposed sample change was under the required level for applying the opinion of the relationship with the customers the level of global health organization .
This study reached a recommendation that it needs to submit the hospitals administrators for philosophy and administration with the relationship with excellent customer because it represents the axle of sources of the developed in situations .

Knowledge management and it's effect on intellectual capital

Nada A. Qader

Managerial Studies Journal, Volume 3, Issue 6, Pages 119-149

The research aimed to present the concepts and approaches for intellectual capital and knowledge management, in turn. besides it will determine the elements of the knowledge management. the research followed the descriptive program to reach for group of finding. one of these findings is to localize on the adopting of the concepts of knowledge management. also it's necessary to focus on the human resources and develop them, because they have very important relation with elements of knowledge management. also there is a focusing on the necessaity of knowledge and its thoughts and scientific qualification, which can be used to serve the company and will put it in compititive state with other international companies.

Transformational Leadership Behavior and their impact on Organizational Innovation

Taher M. Al Ghalebi

Managerial Studies Journal, Volume 3, Issue 6, Pages 150-183

The aim of this Current Study is to reveals the impact of Transformational Leadership on Organizational Innovation in Mobile Jordanian Communication Companies (Zain; Orange; Umniah and Xpress). The study depends on descriptive and analytical mothodize using the practical manner; study sample consists of Head of section and Experts from all Specializations in Mobile Jordanian Communication Companies amounted (120). A major study finding all Transformational Leadership Behaviors was median extent, the innovation adoption and innovation abilities availability was high extent. Besides there is a significant statistical impact of Transformational Leadership Behaviors (Idealized Influence; Intellectual Stimulation; Individualized Consideration and Empowerment) on Organizational Innovation (innovation adoption & innovation abilities availability) at (  0.05) level.